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Terms and Conditions
Gentle Giant Care LLC Terms of Service
SMS Messaging Terms & Compliance
- Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Gentle Giant Care LLC through our website, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
- Cancellation Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
- Support Information: If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to hello@gentlegiantcare.com or call +1 (678) 974-7410 during business hours.
- Carrier Liability: Carriers are not liable for delayed or undelivered messages.
- Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
- Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
- Age Restriction: You must be 18 years or older to participate in our SMS program.
- Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy.
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
General Terms
This website (the “Site”) is owned and operated by Gentle Giant Care LLC (“COMPANY,” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Gentle Giant Care LLC.
Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.
Intellectual Property Rights
Our Limited License to You
This Site and all the materials available on the Site are the property of Gentle Giant Care LLC and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.
You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.
Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.
Your License to Us
By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.
Disclaimers
Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.
The information, products, and services offered on or through the Site are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
Indemnification
You agree at all times to indemnify and hold harmless Gentle Giant Care LLC, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.
Online Commerce
Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these products and services. If you make a purchase from a third party linked through the Site, the information obtained during your visit, including payment information, may be collected by both the merchant and us.
Your participation in any dealings with third-party vendors is solely between you and the third party. Gentle Giant Care LLC shall not be responsible for any loss or damage incurred as a result of such dealings.
Registration & Passwords
To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
If you suspect unauthorized use of your account, notify us immediately at hello@gentlegiantcare.com. We are not liable for any loss or damage arising from your failure to comply with this obligation.
Termination
We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the state in which Gentle Giant Care LLC operates. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction.
Changes to Terms of Service
We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.
Contact Us
For any questions regarding these Terms of Service, please contact us at:
Gentle Giant Care LLC
Phone: +1 (678) 974-7410
Email: hello@gentlegiantcare.com
By using our website and services, you consent to these Terms of Service.
SMS Program
Gentle Giant Care LLC may send SMS messages to customers who provide their mobile number and consent. Message frequency may vary. Message & data rates may apply.
Opt out
Reply STOP at any time.
Help
Reply HELP for assistance.
Support
hello@gentlegiantcare.com • +1 (678) 974-7410
For additional details, please review our Privacy Policy and Terms of Service.
Gentle Giant Care LLC
Gentle Giant Care Terms & Conditions
Effective Date: 3rd Sept, 2026
1. Agreement to Terms
By accessing or using the website of Gentle Giant Care (“Company,” “we,” “us,” or “our”), including submitting information through our online forms or communicating with us via text message, you agree to be bound by these Terms & Conditions and our Privacy Policy. By using our website, you also acknowledge receipt of our Privacy Policy.
If you do not agree, please do not use our website or services.
2. Services
We reserve the right to modify, suspend, or discontinue any part of our services at any time. Where practicable, we will endeavor to provide reasonable advance notice of material changes to our services.
3. Eligibility
You must be at least 18 years old to use our website or submit personal information. By using our website, you represent that you meet this requirement. If you have reason to believe a minor has submitted personal information through our website, please contact us immediately at gentlegiantcarellc@gmail.com so we may delete that information.
4. User Responsibilities
When using our website or services, you agree to:
- Provide accurate and complete information
- Use our website only for lawful purposes
- Not misuse, disrupt, or interfere with our website or systems
- Not attempt unauthorized access to any part of our systems
5. SMS Messaging Terms
By providing your mobile phone number through our website forms, scheduling tools, chat features, or other communication channels, you expressly consent to receive text messages from Gentle Giant Care. This consent is obtained at the point of data collection through a clear and conspicuous opt-in disclosure as required by the Telephone Consumer Protection Act (TCPA) and applicable FCC regulations.
These messages may include:
- Appointment reminders
- Service updates
- Order confirmations
- Customer service responses
- Promotional or marketing messages (if applicable)
Message Frequency
Message frequency may vary depending on your interaction with us.
Message & Data Rates
Message and data rates may apply according to your mobile carrier plan.
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying:
STOP – to unsubscribe
CANCEL or UNSUBSCRIBE – also accepted to unsubscribe
HELP – for assistance
Opt-out requests will be processed within 10 business days.
You may also contact us at gentlegiantcarellc@gmail.com for support.
Consent Not Required for Purchase
Your consent to receive text messages is not a condition of purchasing any goods or services.
Carriers
Mobile carriers are not liable for delayed or undelivered messages.
One of the most powerful features of GIA is SMS.
Instead of just a basic chatbot, we can turn your website into a “Text Us” experience. When a visitor reaches out, GIA starts a real text conversation with them.
This is important because:
- People are more likely to respond to texts
- Conversations feel more natural and personal
- You instantly capture their phone number as a lead
Your team can also jump into the conversation anytime if needed.
CallRail (Missed Call Text Back)
We also integrate with CallRail, which helps track and manage your calls.
Here’s where it becomes really valuable:
- If a patient calls and no one answers, GIA can automatically send a follow-up text message
- This gives you a second chance to capture that lead instead of losing it
So instead of missed calls turning into lost opportunities, they become active conversations.
Why This Matters
With GIA + SMS + CallRail working together:
- You’re responding 24/7
- You’re capturing leads from texts, website, and missed calls
- And you’re increasing your chances of converting more clients
6. Privacy
We respect your privacy. Any personal information collected through our website or SMS communications is handled in accordance with our Privacy Policy.
[We do not sell or share your phone number with third parties for their marketing purposes.]
Personal information collected through our website and SMS channels is retained only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.
7. Payments & Billing (If Applicable)
If you purchase services or products from us:
- All prices are subject to change without notice.
- Payment is due at the time of purchase unless otherwise agreed.
8. Intellectual Property
All website content, including text, graphics, logos, images, and design elements, is the property of Gentle Giant Care, and its suppliers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or use our content without written permission.
9. Disclaimer of Warranties
OUR WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED, SECURE, OR ERROR-FREE OPERATION OF OUR WEBSITE OR SERVICES.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, GENTLE GIANT CARE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, OUR WEBSITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO GENTLE GIANT CARE IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of those websites.
12. Dispute Resolution; Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. Any dispute, claim, or controversy arising out of or relating to these Terms & Conditions or your use of our website or services shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except that either party may seek injunctive or other equitable relief in court for infringement of intellectual property rights. YOU AND GENTLE GIANT CARE EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION. Arbitration shall take place in Atlanta, GA, Judgment on the award may be entered in any court of competent jurisdiction.
13. Termination
We reserve the right to suspend or terminate access to our website or services at our discretion if these Terms are violated.
14. Governing Law
These Terms & Conditions are governed by the laws of the State of GA, without regard to conflict of law principles. Any disputes not subject to the arbitration clause above shall be resolved exclusively in the state or federal courts located in Atlanta, GA, and you consent to the personal jurisdiction of such courts.
15. Changes to These Terms
We may update these Terms & Conditions at any time. For material changes, we will provide at least thirty (30) days’ prior notice by email (to the address associated with your account, if any) or by posting a prominent notice on our website. Changes will be reflected by updating the “Effective Date” above.
Your continued use of our website after updates constitutes acceptance of the revised terms.
16. General
Entire Agreement. These Terms & Conditions, together with our Privacy Policy and any applicable Order Form or service agreement, constitute the entire agreement between you and Gentle Giant Care regarding your use of our website and services. These terms supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and Gentle Giant Care relating to the same subject matter.
Amendments. Except as provided in Section 15 (Changes to These Terms), these terms may not be amended or modified except by a written agreement signed by both parties or through an account management or online process made available by Gentle Giant Care on its website. No other act, document, usage, or custom will be deemed to amend or modify these terms.
Severability. If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.
Waiver. The failure of Gentle Giant Care to enforce any right or provision of these terms will not constitute a waiver of that right or provision. Any waiver of any provision of these terms will be effective only if in writing and signed by Gentle Giant Care.
Assignment. You may not assign or transfer any of your rights or obligations under these terms without the prior written consent of Gentle Giant Care. Gentle Giant Care may assign these terms, in whole or in part, without restriction.
17. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Gentle Giant Care
Email: gentlegiantcarellc@gmail.com
Phone: 678-974-7410